Privacy Policy

1. Information we collect

When you create an account, play or contact support, we may process the following categories of information:

• Account data: email address, display name, language, login identifiers and preferences linked to your account.
• Technical and usage data: IP address, browser, device type, operating system, app version, basic logs, visited pages and events needed to operate the service.
• Gameplay and support data: actions performed in the game, reports, messages and information you provide when contacting support or reporting incidents.

2. How we use the information

• Service operation: to create and maintain accounts, keep game progress, deliver gameplay features and allow access to the website and app.
• Security and abuse prevention: to detect fraud, protect accounts, investigate incidents and enforce community or platform rules.
• Communication and support: to answer requests, send service notices and inform you about relevant incidents, maintenance or security matters.
• Improvement and diagnostics: to analyse usage patterns, fix errors and improve stability, performance and user experience.

3. Sharing or disclosing information

We do not publish personal information openly and we only share data when it is necessary to operate the service or comply with legitimate obligations.

• Service providers: hosting, infrastructure, analytics or authentication providers that help us run 5Dim under confidentiality and security obligations.
• Legal requirements: when disclosure is necessary to comply with the law, protect our rights or respond to valid requests from competent authorities.
• Platform protection: when needed to prevent fraud, resolve disputes or defend the platform, users or third parties against abuse or security incidents.

4. Retention and security

• Retention period: we keep information for as long as it is necessary to operate the account, resolve incidents, comply with legal duties and preserve essential records.
• Security measures: we apply reasonable technical and organisational measures to protect data against unauthorised access, loss or alteration.
• No absolute guarantee: no online system can guarantee complete security, so users should also protect their credentials and devices.

5. Cookies and similar technologies

The website and app use cookies or similar technologies to keep your account available and, if you allow them, to activate optional analytics and limited session replay.

• Essential cookies: required for login, language, session continuity, security and core website and gameplay functions.
• Analytics cookies: if you accept them, Google Analytics 4 measures aggregated traffic, navigation, performance and campaign conversions to help us improve the service.
• Session replay technologies: if you accept them, PostHog may record interaction flows only on Fleets, Behaviours, Designs and Shop to diagnose errors and usability incidents.
• Marketing cookies: if you accept them, the Meta (Facebook/Instagram) pixel and its Conversions API measure the effectiveness of our ads so we can optimise campaigns and show you relevant advertising. They only activate with your marketing consent.

6. Your rights

Depending on applicable law, you may request actions regarding your personal data.

• Access and correction: request access to the data associated with your account and correct inaccurate or outdated information.
• Deletion and restriction: request deletion of data or limitation of certain processing when it is legally applicable and technically possible.
• Objection and support: contact us through the official support channels shown in the game, on the website or in Google Play for privacy-related requests.

7. Children

5Dim is not intended for children who cannot legally provide valid consent under the rules applicable in their country.

• Parental contact: if a parent or guardian believes that a child has provided personal data without authorisation, they may contact us so we can review and remove that information when appropriate.

8. Changes to this policy

We may update this policy when the service, legal obligations or applicable security measures change.

• Notice of material changes: when relevant, we will communicate important updates through the website, the game, the app or other appropriate channels.

9. Contact

If you have questions about this privacy policy or the processing of personal data, use the official channels associated with 5Dim.

• Support references: you can contact us through the channels shown inside the game, on the website or in the Google Play listing when that app channel applies.